Tag Archives: wonderful management

Cactus Club Staff, Nanaimo

I have been reviewing Restaurants and Hotels for many, many years now and usually mention the server of the day. It is time to really acknowledge how great Management has been in their selection of hiring personnel in the Cactus Club.

The number one Manager we have met, and chatted with on many occasions is Logan. This young man is on top of everything and he always does it with a sincere smile and honest approach. His greatest asset is he listen to what you have to say and will take appropriate action if necessary. He truly is incredible. when you go, simply say Hi and you will see for yourself.

Our server was Tara and, again, they know how to hire their people. She was polite, quick to observe and a nice smile and demeanor. She did not leave any of her tables without prompt attention. We watched and I can verify that.

The staff are all in black (to be uniform) but it varies in length, side splits, and slacks but always very presentable. If you watch them as they scurry around a crowded room, they have a smile on their faces and not one that is fakely pasted on.

This is another reason we love the Cactus Club as well as their consistently prepared food.

The only thing to remember is to make a reservation before you go. Just sayin’.

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Cactus Club – Valentine’s Dinner

Last night, Don took me to the Cactus Club for our dinner. I think it was about our 34 or 35th Valentine’s and was, of course, special. The place was really crowded (early time) and we had the most gracious server, Mikaela.

We ordered our beverages and were told the wine was half price, soooooo we did that and Don had his drink.

We ordered our favourite appy  and then ordered our dinner. I, of course, ordered my one and only dish, the Ravioli with Shrimp and Don ordered the Peppercorn steak. When the meals came out, Don cut into his steak and it was not cooked as ordered. The Manager, Eldon noticed something was amiss and promptly came over, with a  smile and asked if he could help. He saw the problem and promptly removed his plate and promised it would be corrected and right back out.

It took longer than hoped (obviously it was really busy) and it came out and again Eldon and Mikaela came over to see that all was good. It was and it was delicious.

When the bill was to come out, Eldon came over and said because it was Valentine’s and the dinner was longer in being corrected, he was going to remove it from our bill. He apologized for spoiling our dinner.

Now you know why the Cactus Club is so important to us. They are always consistent in the quality of their food, the servers are exceptional and they treat their customers like they really count.

Thank you Eldon, Mikaela and the Cactus Club for being so special.

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