Britannia Pies, Penticton, B.C.

I keep forgetting to write about this shop. Last week Don and I were thinking about this place, as we had heard it was good. We found it easily enough but that is where anything nice came to a halt

We entered, all excited about what kind of pie(s) we were going to buy and this man half appeared through a doorway saying something like ‘what do you want’ and I replied (I thought jokingly) that I was disappointed as the only pies they had were savory (steak and kidney) and the like. He said very rudely that he hadn’t made fruit pies or anything like it for 17 years. Then he turned and disappeared.

After looking everything over and deciding we would order his “Scottish Pasties” for dinner We called him back and said we would take two of them. Now here is where lessons in any sort of customer service were sadly missing. He said “I won’t sell you anything. They are frozen and would not represent how good my pies are”. Then he turned and left the room.

WOW! We were shocked. IF his pies are any good – who would know? If they are frozen, as he says, then he won’t sell you any. Grouchy? Rude? More than rude? Absolutely.

I don’t wonder anymore why some businesses fail. This would/could be a good example. So, we went home and I am making my own. So there.