March 19, 2023 · 9:36 am
I have been reviewing Restaurants and Hotels for many, many years now and usually mention the server of the day. It is time to really acknowledge how great Management has been in their selection of hiring personnel in the Cactus Club.
The number one Manager we have met, and chatted with on many occasions is Logan. This young man is on top of everything and he always does it with a sincere smile and honest approach. His greatest asset is he listen to what you have to say and will take appropriate action if necessary. He truly is incredible. when you go, simply say Hi and you will see for yourself.
Our server was Tara and, again, they know how to hire their people. She was polite, quick to observe and a nice smile and demeanor. She did not leave any of her tables without prompt attention. We watched and I can verify that.
The staff are all in black (to be uniform) but it varies in length, side splits, and slacks but always very presentable. If you watch them as they scurry around a crowded room, they have a smile on their faces and not one that is fakely pasted on.
This is another reason we love the Cactus Club as well as their consistently prepared food.
The only thing to remember is to make a reservation before you go. Just sayin’.
March 8, 2023 · 9:37 am
It has been years since Don and I have been to a Boston Pizza Restaurant, and never in Nanaimo. Guess what? Never again. This is not being nasty but very truthful. Let me explain.
It was between 3:30 ish and 4 p.m. when we arrived. Four people at a booth and Don and I. No one else. That should be a clue. They do not carry a non-alcoholic beer which shows no respect for those who wish not to drink and drive. I ordered a white wine and when the server came back, she says the wine I ordered they were out of but she gave me the much more expensive wine at the lower price. That was nice. I was given two choices at the start and had not heard of the latter one before, so I didn’t order it.
Don ordered a pizza called a meateor or some such name and I ordered the chicken pecan salad. The pizza that came out should have been tossed. It was totally unappetizing to look at. Very dark (close to burnt) but Don said the crust was pretty good. And that was it.
My platter came out. It was one slice of tomato that was chopped and set on the side of the platter. Two large, cucumber wedges, that had been sitting out for awhile as they were dried and starting to turn colour. Two small patches of shredded cheeses (white and orange) and each one set on the edge of the platter. Shredded toothpick size pieces of carrot and a handful of the best candied pecans ever. Not to be outdone, there was a mound of bacon bits (from a pkg. and was not suitable. To round it all off , in the middle was a huge heap of greens that had some dressing on the bottom portion only and a slice of very, very over cooked and dry grilled chicken on top cut into 4.
The greens on the salad were meant for a large man to try to consume. None of the stems were removed and the ‘tree length’ pieces of greenery were impossible. If this had been in a bowl and tossed together, it would, maybe, be better.
Our server was a very polite and smiling young lady and is an asset to the restaurant. The food, however, is a definite fail. As our daughter has proclaimed for years “that is not food”. Yup! This time she was right.